&lt;p>1. The Hosteller is a chain of backpacker hostels designed for adult (exclusively for guests aged 18 years and above) travellers and operates on a community-living model. Guests below the age of 18 years (“&lt;strong>Minors&lt;/strong>”) including infants and children are strictly not permitted to stay at any of our properties. This restriction applies irrespective of whether the Minor is accompanied by a parent, legal guardian or any other adult. An exception to this policy applies only at the following designated properties: Amritsar, Bam Rishikesh, Dalhousie, Kasauli, Kufri, Lansdowne, Narkanda, Wayanad and Goa Old Goa. Accommodation of Minors at these specific properties shall be subject to additional property-level terms, documentation requirements and management discretion.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2. The Hosteller permits bookings and stays by unmarried couples across its properties, subject to compliance with applicable laws and hostel policies. Both guests must be above 18 years of age and are required to present valid, government-issued photo identification at the time of check-in. The management reserves the right to deny admission in cases of non-compliance with identification requirements or violation of house rules, subject to applicable laws.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3. The Hosteller operates on a lean hospitality model, designed to promote independence, community engagement and cost efficiency. As a backpacker hostel brand, we follow a self-service–oriented operating framework and do not provide certain traditional hotel services such as porterage, valet parking or similar full-service amenities. This no-frills approach is integral to our business model and enables us to deliver a vibrant, high-quality hostel experience while maintaining accessible and affordable accommodation rates for our guests. In line with this model, select amenities including but not limited to locks, toiletries and towels—are available on a chargeable, pay-as-you-use basis. Applicable charges are communicated transparently at the time of booking, check-in or prior to availing such services. Guests are encouraged to review these details in advance to make informed decisions regarding their stay.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4. The Hosteller operates as a technology-driven hospitality brand, integrating digital systems across key guest touchpoints to enhance efficiency, transparency, and service delivery. We actively leverage online platforms and digital infrastructure to streamline reservations, facilitate faster check-ins and check-outs, reduce physical paperwork, minimise wait times and optimise overall operational efficiency. Our technology-enabled processes are designed to create a seamless and convenient experience for guests while ensuring consistency across all properties. Guests may be required to complete certain formalities digitally, including but not limited to pre check-in procedures, identity verification, payments and in-stay service requests. By booking with The Hosteller, guests acknowledge and consent to the use of such digital processes as part of our standard service framework. Our continued investment in technology reflects our commitment to delivering a modern, efficient and hassle-free stay experience.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5. The Hosteller is a pet-friendly hostel chain, with the exception of the following properties where pets are not permitted: Bir, Bangalore (Koramangala, Brigade Road, Indiranagar, Manyata Tech Park, Marathahalli, HSR Layout hostels), Mussoorie BTS, Nainital and Udaipur. At pet-permitted properties, pets are allowed strictly for guests who have booked private rooms. Pets are not permitted in dormitories under any circumstances. Pet owners shall be fully responsible for the behaviour, safety, hygiene and supervision of their pets at all times during the stay. Any damage to property, furnishings, fixtures or equipment caused by a pet shall be assessed by management and the associated costs shall be recoverable from the pet owner. The Hosteller reserves the right to deny admission or require removal of any pet in the event of non-compliance with this policy or if the pet is deemed disruptive, unsafe, or unhygienic.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6. Travellers seeking longer-term accommodation may explore our workation (7-30 days) and co-living (30+ days) options available on The Hosteller website. These offerings are designed to provide a structured, comfortable and hassle-free extended stay experience. Guests are encouraged to review the specific terms, pricing and eligibility criteria applicable to co-living bookings prior to confirmation.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>&lt;strong>7. Glu app&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.1. The Hosteller’s Glu web app is designed to enhance and streamline the overall guest experience through a technology-enabled service ecosystem. Through Glu, guests can access and manage various services, including but not limited to:&lt;br>(a) Contactless pre check-in&lt;/p>
&lt;p>(b) In-stay service requests&lt;/p>
&lt;p>(c) Food and beverage ordering&lt;/p>
&lt;p>(d) Bike and car rental bookings (wherever available)&lt;/p>
&lt;p>(e)Reviews and feedback submission&lt;/p>
&lt;p>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.2. The platform is intended to provide a seamless, efficient and self-managed travel experience while reducing physical touchpoints and wait times across our properties. Guests may be required to use the Glu platform for certain services as part of our standard operating framework.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8. The Hosteller Myngl cafe offers a curated selection of vegetarian ONLY food and beverage options for our guests. Additionally, in keeping with our backpacking ethos and community-driven hospitality model, all cafe services operate on a self-service basis. Guests are requested to collect their orders from the designated counter and clear their tables after use to help maintain a shared and respectful dining environment.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9. All guests are required to present valid, original, government-issued photo identification at the time of check-in for age verification. The Hosteller reserves the absolute right to refuse check-in, cancel bookings without refund and/or remove guests from the premises in the event of non-compliance with this policy or misrepresentation of age at the time of booking or check-in.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10. &lt;strong>Check-in, Check-out and other timings&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.1. &lt;strong>Check-in time:&lt;/strong> From 02:00 PM onwards. In case you are arriving earlier than the check-in time, you can hang out in the common area/cafe until the check-in time. However, in case you are arriving prior to 7:00 AM, it is highly recommended to book a dormitory bed or a private room for the previous night as well.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.2. &lt;strong>Check-out time: &lt;/strong>At 11:00 AM. Early check-in and late check-out requests are subject to availability, at the discretion of the management and may attract additional charges.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.3. &lt;strong>Visitor hours (non-resident guests):&lt;/strong> 9:00 AM to 9:00 PM. Non-resident visitors are permitted only during the above hours and may be required to register at reception and present valid identification. Management reserves the right to restrict or deny visitor access at its discretion. Non resident visitors shall not be allowed beyond the common areas (most definitely not inside the guest rooms).&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.4. &lt;strong>Quiet hours:&lt;/strong> From 10:00 PM onwards. Guests are requested to maintain silence in dormitories and common areas during quiet hours to ensure the comfort and rest of fellow guests.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.5. &lt;strong>Cafe hours: &lt;/strong>From 9:00 AM till 02:00 PM and 06:00 PM till 11:00 PM. Guests are requested to refer to the Glu app for any changes in the timings.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.  All guests are mandatorily required to complete a pre-arrival, contactless check-in through the Glu App. The link for the Glu App is shared with guests via WhatsApp and email immediately upon confirmation of booking. Completion of this digital check-in process is a prerequisite for a smooth on-property check-in experience. At the time of arrival, every guest must present a valid, original, Government of India–approved photo identification document for verification purposes. Accepted forms of identification include: valid passport, Aadhar card, driving licence, voter ID card. For foreign nationals, it is mandatory to present the original passport along with a valid Indian visa at the time of check-in, in compliance with applicable regulations. Pakistani nationals are additionally required to present a valid residential permit or specific permission letter issued by the Indian High Commission in Islamabad, along with their original passport and valid visa, at the time of check-in. Please note that PAN cards, student ID cards, office ID cards, photocopies, digital copies (unless legally permitted) or any other unapproved forms of identification will not be accepted. The Hosteller reserves the right to deny check-in without refund in the event of failure to comply with the above identification and pre-check-in requirements.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12. The Hosteller accepts the following modes of payment at its properties: Cash, debit cards, credit cards including international cards and UPI (Unified Payments Interface). All payments are subject to system availability and applicable banking regulations. The Hosteller reserves the right to modify accepted payment modes at any time without prior notice.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13. 100% (hundred) advance payment is mandatory prior to check-in in order to secure and guarantee a confirmed booking at The Hosteller. Bookings will be considered confirmed only upon receipt of complete payment. The Hosteller reserves the right to deny check-in or release the booking in the event of non-payment or delayed payment.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14. The Hosteller does not guarantee that multiple guests travelling together will be allocated beds in the same dormitory room or on the same floor. Allocation of rooms occurs in an automated manner, subject to availability at the time and are completely out of our control.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15. Guests are solely responsible for the safety and security of their personal belongings and valuables at all times during their stay. The Hosteller shall not be liable for any loss, theft, damage or misplacement of personal items, whether occurring within guest rooms, dormitories, common areas, or any other part of the property. Guests are advised to use lockers (where provided), personal locks, and other reasonable precautions to safeguard their belongings.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16. The Hosteller is committed to maintaining a safe, respectful and community-oriented environment for all guests and staff. Any form of misconduct, including but not limited to harassment, abuse, intimidation, discrimination, vandalism, theft, trespassing, non-payment of dues or behaviour that disrupts the safety, dignity or comfort of other guests or staff, will not be tolerated. In the event of any such violation, The Hosteller reserves the right to take appropriate action at its sole discretion, including immediate termination of stay. Guests may be required to vacate the premises immediately, without refund for any unused portion of the booking. Additionally, the guests may be blacklisted and restricted from staying with The Hosteller hostels in the future.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17.  &lt;strong>Prohibited substances &amp; activities&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17.1. Possession, consumption, distribution or facilitation of illegal drugs or narcotic substances is strictly prohibited at all properties.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17.2. Consumption and possession of alcohol is prohibited at our hostels, except at properties where expressly permitted under specific hostel-level policies and in compliance with applicable local laws.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17.3. Outside food is not permitted at properties where an operational café is available. At properties without cafe facilities, outside food may be consumed only in designated common areas, as applicable.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17.4. Smoking shall be allowed in the designated areas only in the properties.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17.5. Any breach of the above policies may result in strict action, including removal from the property without refund and, where necessary, reporting to relevant authorities. The Hosteller further reserves the right to deny future bookings or declare a guest ineligible to stay at any of its properties in case of serious misconduct, repeated violations or behaviour deemed harmful to the community environment.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17.6. By confirming a booking and/or staying at our property, guests acknowledge and agree to abide by these terms.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>18. Guests shall be held responsible for any loss of or damage to the hostel’s property, infrastructure, furnishings, fixtures, equipment, or amenities caused during their stay, whether due to negligence, misuse, or intentional act. The cost of repair, replacement, or restoration shall be assessed by management and shall be recoverable from the concerned guest at the sole discretion of The Hosteller. Such charges may be collected immediately, adjusted against any security deposit (where applicable) or recovered through the original mode of payment. The Hosteller reserves the right to take further action, including termination of stay without refund, in cases of significant or wilful damage.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>19. All The Hosteller properties are equipped with CCTV surveillance systems for the purposes of safety, security, and operational monitoring. CCTV cameras are installed in designated common areas and entry/exit points in accordance with applicable laws. Surveillance is conducted to help ensure the safety of guests, staff, and property. By entering the premises, guests acknowledge the presence of CCTV surveillance in designated common areas. The Hosteller reserves the right to use CCTV footage for security investigations, internal review, and compliance with legal or regulatory requirements.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>20. The Hosteller does not operate individual property-level contact numbers for direct guest communication. For all enquiries, assistance, and support, guests may contact our centralised support team via WhatsApp at &lt;strong>+91 9810187717&lt;/strong>, email (booking@thehosteller.com) or via chatbot feature on our website. Please note, we shall be available from 10:00 AM till 10:00 PM and shall reply at the earliest.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>21. The Hosteller reserves the right of admission subject to applicable laws and reasonable grounds including safety, security, violation of hostel policies or operational limitations. Guests are expected to conduct themselves in a manner that upholds the comfort, safety and well-being of others. Any behaviour deemed inappropriate, unlawful, disruptive, abusive, unsafe or in violation of applicable laws or hostel policies may result in intervention by management. Where any such conduct is observed or reported, The Hosteller reserves the right to investigate the matter and take appropriate action at its sole discretion. Such action may include, without limitation, issuance of warnings, removal from the premises, cancellation of booking without refund and/or reporting the matter to relevant authorities where required. By confirming a booking and/or staying at our property, guests agree to abide by this policy and acknowledge the management’s authority to enforce it in the interest of safety and community welfare.&lt;/p>
&lt;p>&lt;/p>


&lt;p>&lt;strong>1. Cancellation policy (The Hosteller’s website bookers)&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.1 Self cancellation via the website is the fastest and recommended method for processing booking modifications or cancellations. Notwithstanding the above, guests may also reach out to The Hosteller’s designated customer support channels for assistance, grievances or clarification, where applicable. All cancellations and refunds remain subject to the applicable cancellation policy selected at the time of booking.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.2. All guests who have made their bookings directly through The Hosteller’s official website (www.thehosteller.com) may log in to their registered account to initiate and complete cancellations independently. Upon cancellation, if a refund is opted to be credited to The Hosteller wallet, the amount will be reflected instantly and may be utilised for future bookings or purchases, subject to applicable terms.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.3. Cancellations for hostel, coliving, workation, F&amp;B and concierge bookings &lt;strong>(in case of 100% online payment) &lt;/strong>shall happen as below:&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;img src="https://static.thehosteller.com/blogimage/image-1774613082058.png" alt="Glu" style="height: auto;width: auto"/>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.4. Cancellations for hostel, coliving, workation, F&amp;B and concierge bookings (in case of booking made via a combination of wallet + online payment) shall happen as below:&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;img src="https://static.thehosteller.com/blogimage/image-1774618155715.png" alt="l" style="height: auto;width: auto"/>
&lt;p>&lt;br>&lt;/p>
&lt;p>2. &lt;strong>Cancellation policy (Third-party platform bookers)&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.1. Guests who have made reservations through third-party platforms or online travel agencies (including but not limited to Booking.com, MakeMyTrip, or similar channels) must contact the respective platform directly for any cancellation, modification or refund requests. The Hosteller does not have the authority to process, amend, or override cancellations for bookings made through external platforms.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.2. All such requests shall be governed by the terms and conditions of the respective booking channel. The Hosteller shall not be liable for delays, refusals, refund timelines, or policy decisions made by third-party platforms.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3. &lt;strong>Modification policy (Refundable bookings)&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.1. For partial modifications of refundable bookings (including date changes, room type adjustments, or reduction in number of nights), guests are advised to cancel the existing reservation and make a fresh booking. Any eligible refund may be credited to The Hosteller Wallet to facilitate a smooth and hassle-free rebooking process.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.2. Guests are strongly encouraged to check availability for revised dates or room categories prior to initiating cancellation, as rebooking is subject to real-time inventory and prevailing rates. Wallet credits are optional, non-transferable, non-exchangeable for cash and non-redeemable against third-party bookings. Wallet balances do not carry an expiry date, unless otherwise notified. All cancellations and modifications remain subject to the applicable booking and cancellation terms selected at the time of reservation.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4. &lt;strong>Modification policy (Non-refundable bookings)&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.1. For non-refundable reservations, cancellation is not permitted under any circumstances. Modification requests (excluding cancellations) may be considered only if submitted within &lt;strong>sixty (60) minutes&lt;/strong> from the original booking confirmation time.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.2. Such requests shall be subject to availability, prevailing rates and any applicable fare difference, which must be paid at the time of modification. Requests received after the 60-minute window shall not be entertained and the booking shall remain strictly non-refundable and non-modifiable. The Hosteller reserves the sole discretion to approve or decline any modification request in accordance with this policy.&lt;/p>
&lt;p>&lt;/p>


&lt;p>The Membership programme (“&lt;strong>Programme&lt;/strong>”) operates under the terms and conditions as set out below (“Terms and Conditions” or “T&amp;C”). The Programme is offered and administered by &lt;strong>The Hosteller Hospitality Private Limited (“The Hosteller”)&lt;/strong>.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1. &lt;strong>Membership eligibility&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.1. The following individuals can subscribe to the Membership programme:&lt;/p>
&lt;p>(a) Aged 18 years and above;&nbsp;&lt;/p>
&lt;p>(b) Possesses legal authority and is of sound mind at the time of subscribing to the Programme;&lt;/p>
&lt;p>(c) Has provided at least a valid email address and phone number;&lt;/p>
&lt;p>(d) Provides valid and accurate personal information at the time of subscribing to the Programme;&lt;/p>
&lt;p>(e) Has not been previously banned or terminated from any of The Hosteller loyalty or marketing programmes;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.2. Members are responsible for reviewing and understanding these Terms and Conditions, including the refund policy, privacy policy and guest policy available on the website of The Hosteller. By subscribing to the Programme, Members acknowledge that they have read and understood the applicable policies.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.3. The Hosteller reserves the right, at its sole discretion, to approve, reject or revoke any membership application if the information provided by the subscriber is found to be inaccurate, misleading, incomplete or in violation of these Terms and Conditions.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.4. The subscriber can enrol on the Programme by subscribing through the website of The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2. &lt;strong>Membership obligations&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.1. The Hosteller reserves the right to suspend or terminate a Member’s account in the event of suspected fraud, misuse of benefits, or violation of these Terms.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.2. Members shall not use the Programme for any unlawful or commercial resale purposes.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3. &lt;strong>Membership benefits&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.1. The subscribers of the Programme are entitled to exclusive benefits, wallet credits, including discounted room rates, free room upgrades and property discount coupons. The Hosteller reserves the right to modify Programme benefits at its discretion. Any such modifications shall be updated on the website and will apply prospectively. The Members are not entitled to any cash benefits against their rewards, credits and points lying to the credit of their account during the subsistence of their membership or after the termination of their membership, either by way of cancellation of membership by the Members or liquidation or corporate resolution of The Hosteller, as applicable.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4. &lt;strong>Membership plans&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.1. &lt;strong>Types of plans&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;img src="https://static.thehosteller.com/blogimage/image-1774615287122.png" alt="l" style="height: auto;width: auto"/>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) The &lt;strong>Roamer&lt;/strong> membership offers “0” wallet credits as part of the membership programme. On purchase of the membership for rupees 999 + taxes, the customer will only be entitled to participate in the programme with discounted rates and other benefits, which are committed and communicated during the booking stage. Additionally, a total of 999 coins will be credited.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(b) The &lt;strong>Explorer&lt;/strong> membership offers “999” wallet credits as part of the membership programme. On purchase of the membership for rupees 1999 + taxes the customer will only be entitled to participate in the programme with discounted rates and other benefits which are committed and communicated during the booking stage. Additionally, a total of 1999 coins will be credited.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(c) The &lt;strong>Voyager&lt;/strong> membership offers “1599” wallet credits as part of the membership programme. On purchase of the membership for rupees 3999 + taxes the customer will only be entitled to participate in the programme with discounted rates and other benefits which are committed and communicated during the booking stage.  Additionally, a total of 3999 coins will be credited.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(d) The &lt;strong>Wanderer&lt;/strong> membership offers “2999” wallet credits as part of the membership programme. On purchase of the membership for rupees 4999 + taxes the customer will only be entitled to participate in the programme with discounted rates and other benefits which are committed and communicated during the booking stage.  Additionally, a total of 4999 coins will be credited.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.2. &lt;strong>Discounts&lt;/strong> - for a ‘Roamer membership’, a total of 5% discount will be applied, for an ‘Explorer membership’, a total of 7.5% discount will be applied, for a ‘Voyager membership’, a total of 10% discount will be applied and for a ‘Wanderer Membership’, a total of 12.5% discount will be applied. Note - discounts cannot be clubbed with any other offer/promotions.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.3.&lt;strong> Cashback points&lt;/strong> - Cashback points will be credited once the stay period is over or after the checkout period. Cashback is only applicable on bookings made via www.thehosteller.com. Cashback is not valid for any offline bookings or bookings via any other channel.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5. &lt;strong>Membership validity&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.1. The programme offers 4 (four) types of membership and the validity of each membership is as follows:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;p style="text-align:left;">&lt;/p>
&lt;img src="https://static.thehosteller.com/blogimage/image-1774615948873.png" alt="l" style="height: auto;width: auto"/>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.2. For the sake of clarity, the membership validity period shall be calculated from the custom start date selected during the purchase of the membership. Members can renew their membership at the end of the membership tenure to continue enjoying the benefits of the Programme.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.3. The membership benefit shall not be auto-renewed under any circumstances till the membership fees are not paid to The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.4. In the event membership expires or lapses, then the Members shall be entitled to basic rewards points and benefits of membership shall not be available until the Members renew their membership as per the present Terms and Conditions and any future modifications made therein.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.5. Unless otherwise specified, any wallet credits, coins or reward points issued under the Programme shall expire simultaneously with the expiry of the applicable membership validity period.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6. &lt;strong>Membership transfer&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.1. Membership benefits are personal to the Member and shall not be transferred, assigned, sold, bartered or otherwise disposed of except as expressly permitted by The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7. &lt;strong>Membership cancellation&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.1. The members are at liberty to cancel their membership at any time during the subsistence of the validity of membership by contacting The Hosteller either via email or phone. However, the Hosteller shall not refund membership fees paid by the Members.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.2. The Hosteller reserves the right to terminate membership for any reason, including but not limited to violation of the terms and conditions, misuse of membership benefits or illegal or fraudulent activity.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.3. The Programme, points, awards and other related benefits and services are the sole property of The Hosteller and are not the property of Members.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.4. On cancellation of membership in the Programme for any reason, all unredeemed points, awards and other related benefits and services will be forfeited and a Member will no longer be able to participate in the Programme. Points, Awards and other related benefits and services have no cash value and the Hosteller will not compensate or pay cash for any forfeited or unused points.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.5. In the event, the Hosteller cancels a Member’s account for any reason, the Member may not reapply for membership in the Programme except in very limited circumstances at The Hosteller’s sole discretion and any unauthorized account opened in the Member’s name following cancellation, as well as points, awards and other related benefits and services earned in that account will be forfeited upon discovery.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.6. If a Member cancels his/her account, the Member may reapply for membership in the Programme at a later date, but no points, awards and other related benefits and services previously forfeited or expired will be reinstated to the Member's new account. Any membership benefit shall automatically terminate upon cancellation of a member account by the Member.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8. &lt;strong>Use of membership benefits&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.1. The Members are required to or provide their membership number at the time of booking or check-in to avail of the membership benefits at The Hosteller properties. The Hosteller reserves the right to verify Member identity at the time of booking, check-in or redemption of benefits.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.2. The benefits under the membership Programme are solely for the use and benefit of the subscriber only and they cannot be combined with any other offer or promotion of the Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.3. A Member may change his/her address by changing his/her information on the account profile on The Hosteller website or contacting The Hosteller via email. In certain instances, address changes may require supporting legal documentation.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.4. Once the Members are enrolled in the Programme, Members must activate their online account. The Hosteller will endeavour to credit the Member’s account with points and rewards on a timely basis. Members are responsible for verifying that points are properly credited to their accounts. Any claim for points not properly credited must be received by the Hosteller with supporting documentation within 3 (three) months of the date of accrual of such points or rewards.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9. &lt;strong>Personal information&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.1. The Hosteller will collect and use all the personal information provided by Members for the purposes of administering the membership program, communicating with members and providing the benefits of the Programme.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.2. Personal information shall be processed in accordance with applicable data protection laws including the Digital Personal Data Protection Act, 2023, and The Hosteller’s Privacy Policy.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.3. The Members give their express consent to The Hosteller to collect, store and process their personal information for the duration of the Programme.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.4. The Hosteller will not share members' personal information with third parties, except as required under the law.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10. &lt;strong>Limitation of liability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.1. The Hosteller is not responsible for any loss, injury or damage, whether direct or indirect, arising out of or in connection caused to the Members with usage of the membership benefits or the Programme.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.2. To the maximum extent permitted by applicable law, The Hosteller shall not be liable for any indirect, incidental, special or consequential damages arising out of participation in the Programme.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.3. In any event, the aggregate liability of The Hosteller shall not exceed the membership fees paid by the Member.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.4. The Members further agree to indemnify and hold The Hosteller, including its directors, promoters, employees and officers, harmless against any claims, damages or expenses arising from their use of the Programme.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11. &lt;strong>Termination of programme&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.1. Where reasonably practicable, The Hosteller shall provide advance notice of termination of the Programme through its website or registered communication channels.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.2. The Hosteller may, at its sole discretion, substitute the Programme with a similar loyalty programme upon notice to active Members. Upon termination of the Programme, Members shall no longer accumulate or redeem points and all unredeemed points shall stand forfeited without any liability or compensation.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.3. In the event of corporate restructuring, including merger, demerger, acquisition, amalgamation or similar events, all accrued or unaccrued rewards and benefits may be transferred to the successor entity; however, such rewards shall lapse in the event of liquidation, bankruptcy or insolvency of The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12. &lt;strong>Governing law and jurisdiction&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12.1. These terms and conditions shall be governed exclusively by and construed in accordance with the laws governed by the laws of India and courts at Mumbai shall have jurisdiction.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13. &lt;strong>Force majeure&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13.1. The Hosteller’s failure to administer the Programme because of an act of God, epidemic, pandemic, lockdowns, war (whether declared or undeclared), fire, riot, terrorism, earthquake, actions of state or local governmental authorities, including but not limited to the imposition of sanctions, compulsory acquisition in public interest or expropriation or for any other reason beyond reasonable control will not be deemed a breach of these Terms and Conditions.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14. &lt;strong>Entire agreement/waiver&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14.1. These Terms and Conditions and the other terms expressly referenced herein and linked hereto constitute the entire agreement between Members and The Hosteller regarding their participation in Programme, Member’s opportunity to earn and redeem points and Member’s entitlement to any other benefits of rewards and supersede all prior agreements, whether oral or written, including, without limitation, all previous versions of these Terms and conditions.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15. &lt;strong>Severability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15.1. If any provision of these Programme is held by a court of competent jurisdiction to be void, invalid, contrary to law or unenforceable for any reason, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Programme shall remain in full force and effect.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16. &lt;strong>Trademarks&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16.1. The Intellectual Property and all the Intellectual Property Rights owned by The Hosteller shall at all times remain the property of The Hosteller. Any misuse or abuse of the Intellectual Property and Intellectual Property Rights of The Hosteller by the Members shall result in legal consequences at par with breach or infringement of Intellectual Property Rights under the applicable laws.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17. &lt;strong>Administration&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>17.1 The Hosteller shall be solely responsible for the administration, management and affairs of the Terms and Conditions of the Programme.&lt;/p>
&lt;p>&lt;/p>
&lt;p>&lt;/p>


&lt;p>The loyalty programme (“Programme”) operates under the terms and conditions set out here in below (“Terms and Conditions” or “T&amp;C”) and amendments made thereto from time to time. In case of any confusion/clarification sought by the guests, guests can email us on booking@thehosteller.com&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>The Programme is in addition and in support of The Hosteller Commune Programme (“Commune Programme”). The details of the Commune Programme is available on the website of The Hosteller Hospitality Private Limited (“The Hosteller”).&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1. &lt;strong>General&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.1. The benefits under these terms and conditions shall be offered at the sole discretion of The Hosteller Hospitality. The Hosteller shall be at liberty to amend the T&amp;C, as and when necessary, without any kind of intimation to the members. The members shall be responsible to check the T&amp;C timely and be updated of the same.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.2. The Hosteller is at sole liberty to pause or terminate the benefits under the loyalty programme under any circumstances as they may deem fit and necessary.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.3. With effect from 1st June 2023, The Hosteller guests will be eligible to enroll on the Programme. Once the guest opts in for the Programme, the guest shall continue to receive benefits of the Programme unless the guest opts out of the Programme. The subscribers to the Programme shall be known as “Members”.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2. &lt;strong>Eligibility and enrolment&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.1. The membership shall be available to subscribe to the individuals who are 18 years and above.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.2. Upon the enrolment of the Programme, the Members shall have to provide full legal name and government authorized photo identification proof.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.3. All the communications regarding the Programme and benefits under the Programme shall be provided to the Members on the email id and phone number provided at the time of the enrolment. All the communications once sent to the Members shall be deemed to be delivered and The Hosteller bears no responsibility for the communication not received or lost in mail courier, as the case may be.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.4. Membership in the Programme is intended for personal use only. Members shall not use TH Coins or Programme benefits for commercial purposes, including resale of bookings or services.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3. &lt;strong>Accrual and redemption of points&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.1. The points for the purposes of the Programme is the loyalty point (“Points” or “TH Coins”) that will be accrued to the Members’ account for activities or purchases made on the website of The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.2. The Points accrued to the Members’ account can be used towards redeeming benefits offered through the Commune Programme. With effect from 1st June 2023, The Hosteller shall issue benefits/Points/TH Coins to the Members under the Programme, as per the terms and conditions provided here in below.&nbsp;&lt;/p>
&lt;p>(a) Earning - 1 (one) INR spent = 1 (one) TH Coin; for example: If you have spent INR 2000 on a purchase on www.thehosteller.com, you will receive 2000 TH coins.&lt;/p>
&lt;p>(b) Redeeming - 100 (hundred) TH coins = 1 (one) INR.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.3. Please note that TH Coins cannot be redeemed on Colive bookings.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.4. It is also clarified that the standard rounding principles will be applied to conversion, i.e. decimals will be rounded to the closest round number, such as - 0.5 and 0.75 will be rounded to 1. whereas 0.25 will be rounded to 0. The points shall accrue to Members in accordance with their membership in the Commune Programme.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.5. TH Coins shall have no monetary value and TH Coins cannot be traded, leveraged or treated as financial instruments under any circumstances whatsoever. The benefits of TH coins can be availed only once it is credited to the Members’ account.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.6. TH coins are not transferable and cannot be gifted.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.7. The TH coins shall accrue to Members in accordance with terms and conditions of Commune Programme.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.8. TH coins can be used by Members only in accordance with the T&amp;Cs of the TH coins, in case of any conflict with the T&amp;C and the terms and conditions of the Commune Programme, the Commune Programme shall prevail.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4. &lt;strong>Validity and visibility TH coins&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.1. TH coins can be seen in the profile section of the Members’ account. The Hosteller will maintain a record of TH coins accrued and redeemed by the Members and accordingly, use the same to measure and inform the quantum of perks/benefits that a Member can avail.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.2. TH coins shall be credited after successful booking on the website and shall be visible 48 hours after the checkout date. No TH coins will be issued for canceled or no show bookings.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5. &lt;strong>Redeeming of TH coins&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.1. TH coins that are credited to the Member’s account can be redeemed by them in accordance with the TH Coin Loyalty Program. All eligible The Hosteller guests can redeem their TH coins with any participants of the TH coins Loyalty Program which is indicated here where redemption of TH coins is allowed.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.2. TH coins cannot be used for purchases with any partners of the TH Commune Loyalty Program in lieu of cash or otherwise.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.3. The TH coins can be redeemed by the Members in accordance with the T&amp;C's of the TH Commune Program and the T&amp;Cs of the partners with whom TH coins are being redeemed (if any).&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6. &lt;strong>Governing law and jurisdiction&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.1. These terms and conditions shall be governed exclusively by and construed in accordance with the laws governed by the laws of India and courts at Mumbai shall have jurisdiction.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7. &lt;strong>Indemnity&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.1. Members hereby agree to indemnify, defend and keep The Hosteller indemnified and harmless against all damages, liabilities, costs, expenses, claims, suits and proceedings (including reasonable attorney's fee) that may be suffered by The Hosteller as a consequence of the following:&lt;/p>
&lt;p>(a) Violation of terms of this T&amp;C or terms and conditions of Commune Programme by the Members;&nbsp;&lt;/p>
&lt;p>(b) Violation of applicable laws, rules regulations, guidelines, notification, ordinance and/or any other order of state or document having similar import;&nbsp;&lt;/p>
&lt;p>(c) Any action or inaction resulting in wilful misconduct or negligence on part of the Members.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8. &lt;strong>Online account&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.1. Once the Member is enrolled in the Programme, Members must activate their account on the website of The Hosteller. The Hosteller will endeavor to credit the Member’s account with points, TH Coins and rewards on a timely basis as contemplated in present T&amp;C.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.2. The Member is responsible for verifying that points are properly credited to their account. Any claim for points not properly credited must be received by the Hosteller with supporting documentation within 3 (three) months of the date of accrual of such points or rewards.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9. &lt;strong>Limitation of liability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.1. The Hosteller is not responsible for any loss, injury, or damage, whether direct or indirect, arising out of or in connection caused to the Members with usage of the membership benefits, Commune Programme or the Programme.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.2. The Members further agree to indemnify and hold The Hosteller including its directors, promoters, employees and officers harmless against any claims, damages, or expenses arising from their use of the Programme.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.3. Under any circumstances, the Hosteller’s liability shall not exceed the monies paid by the Members for their respective membership.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10. &lt;strong>Termination of programme&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.1. Where reasonably practicable, The Hosteller shall provide advance notice of termination of the Programme through its website or registered communication channels.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.2. The Hosteller may, at its sole discretion, substitute the Programme with a similar loyalty programme upon notice to active Members. Upon termination of the Programme, Members shall no longer accumulate or redeem points, and all unredeemed points shall stand forfeited without any liability or compensation.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.3. In the event of corporate restructuring, including merger, demerger, acquisition, amalgamation or similar events, all accrued or unaccrued rewards and benefits may be transferred to the successor entity; however, such rewards shall lapse in the event of liquidation, bankruptcy or insolvency of The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11. &lt;strong>Disclaimer of warranties and limitation of liability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.1. The Hosteller offers The Hosteller rewards, these programme terms and any other related services and products as-is and to the fullest extent permitted by applicable law, expressly disclaims any warranties of any kind, express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, design, accuracy, capability, sufficiency, suitability, capacity, completeness or availability. without limiting the foregoing, The Hosteller does not represent, warrant, or guarantee that The Hosteller rewards or any other related services and products will be uninterrupted, without omissions or error free, or that defects will be corrected or changes implemented.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.2. Members agree that under no circumstances, including, but not limited to, negligence, will The Hosteller its owners, affiliates and subsidiaries, and their respective officers, directors, employees, representatives and agents have any liability or responsibility whatsoever for, and shall be held harmless against, any liability for any injuries, losses or damages of any kind, including without limitation, direct, indirect, incidental consequential, punitive or exemplary damages to persons, including without limitation personal injury, death, or property damage arising in whole or in part, directly or indirectly, from membership or participation in The Hosteller rewards or use of awards, even if advised of the possibility of such damages.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12. &lt;strong>Force majeure&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12.1. The Hosteller’s failure to administer the Programme because of an act of God, epidemic, pandemic, lockdowns, war (whether declared or undeclared), fire, riot, terrorism, earthquake, actions of state or local governmental authorities, including but not limited to the imposition of sanctions, compulsory acquisition in public interest or expropriation or for any other reason beyond reasonable control will not be deemed a breach of these Terms and Conditions.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13. &lt;strong>Entire agreement/waiver&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13.1. These Terms and Conditions and the other terms expressly referenced herein and linked hereto constitute the entire agreement between Members and The Hosteller regarding their participation in Programme, Member’s opportunity to earn and redeem points and Member’s entitlement to any other benefits of rewards and supersede all prior agreements, whether oral or written, including, without limitation, all previous versions of these Terms and conditions.&nbsp;&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14. &lt;strong>Severability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14.1. If any provision of these Programme is held by a court of competent jurisdiction to be void, invalid, contrary to law or unenforceable for any reason, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Programme shall remain in full force and effect.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15. &lt;strong>Trademarks&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15.1 The Intellectual Property and all the Intellectual Property Rights owned by The Hosteller shall at all times remain the property of The Hosteller. Any misuse or abuse of the Intellectual Property and Intellectual Property Rights of The Hosteller by the Members shall result in legal consequences at par with breach or infringement of Intellectual Property Rights under the applicable laws.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16. &lt;strong>Administration&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16.1. The Hosteller shall be solely responsible for the administration, management and affairs of the Terms and Conditions.&lt;/p>
&lt;p>&lt;/p>


&lt;p>&lt;/p>
&lt;p>Last Updated: 30th January 2026&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>This Privacy Policy explains how The Hosteller (“Company”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects personal data of users (“you”, “your”) who access our website, mobile/web applications (including the Glu platform), or avail our hospitality services at any of our properties across India.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>This Privacy Policy is published in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and Rules framed thereunder.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1. &lt;strong>Scope &amp; applicability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.1. This Privacy Policy applies to:&lt;/p>
&lt;p>(a) Visitors to our website&lt;/p>
&lt;p>(b) Guests making bookings directly or via third-party platforms&lt;/p>
&lt;p>(c) Users of the Glu web/app platform&lt;/p>
&lt;p>(d) Guests staying at or visiting our properties&lt;/p>
&lt;p>(e) Individuals contacting us via WhatsApp, email or customer support&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.2. By accessing our website, making a booking or staying at our properties, you consent to the collection and use of your personal data in accordance with this Privacy Policy.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2. &lt;strong>Categories of personal data collected&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.1. We may collect the following categories of personal data:&lt;/p>
&lt;p>(a) Personal identification data&lt;/p>
&lt;p>(b) Full name&lt;/p>
&lt;p>(c) Date of birth / age&lt;/p>
&lt;p>(d) Gender (if voluntarily provided)&lt;/p>
&lt;p>(e) Nationality&lt;/p>
&lt;p>(f) Contact information&lt;/p>
&lt;p>(g) Mobile number&lt;/p>
&lt;p>(h) Email address&lt;/p>
&lt;p>(i) Communication preferences&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.2. Government-issued identification&lt;/p>
&lt;p>(a) Aadhaar number (masked), passport details, driving licence, voter ID&lt;/p>
&lt;p>(b) Visa details for foreign nationals&lt;/p>
&lt;p>(c) Residence permit details where legally required&lt;/p>
&lt;p>(d) We do not retain full copies of identification documents longer than required by law&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.3. Booking &amp; transaction data&lt;/p>
&lt;p>(a) Booking details, stay duration, room type&lt;/p>
&lt;p>(b) Payment details (processed through secure third-party gateways)&lt;/p>
&lt;p>(c) Wallet balances and transaction history&lt;/p>
&lt;p>(d) Digital &amp; technical data&lt;/p>
&lt;p>(e) IP address&lt;/p>
&lt;p>(f) Device information&lt;/p>
&lt;p>(g) Browser type&lt;/p>
&lt;p>(h) App usage logs&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.4. CCTV &amp; Security Data: CCTV footage from common areas of our properties (no cameras in private spaces)&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3. &lt;strong>Purpose of collection &amp; use&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.1. We collect and process personal data for the following purposes:&lt;/p>
&lt;p>(a) Processing reservations and payments&lt;/p>
&lt;p>(b) Verifying identity and complying with legal obligations&lt;/p>
&lt;p>(c) Facilitating check-in, check-out and guest services&lt;/p>
&lt;p>(d) Communicating booking confirmations, updates, and service notifications&lt;/p>
&lt;p>(e) Managing The Hosteller wallet and loyalty benefits&lt;/p>
&lt;p>(f) Ensuring safety, security and fraud prevention&lt;/p>
&lt;p>(g) Improving our services, technology and user experience&lt;/p>
&lt;p>(h) Responding to customer queries, grievances or legal requests&lt;/p>
&lt;p>(i) Compliance with applicable laws, regulations and court orders&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.2. Personal data is processed only for lawful, specific and legitimate purposes.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4. &lt;strong>Legal basis for processing&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.1. We process personal data based on:&lt;/p>
&lt;p>(a) Your consent&lt;/p>
&lt;p>(b) Performance of a contract (booking and stay services)&lt;/p>
&lt;p>(c) Compliance with legal obligations&lt;/p>
&lt;p>(d) Legitimate business interests, including safety and fraud prevention&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5. &lt;strong>Cookies &amp; tracking technologies&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.1. Our website and applications may use cookies and similar technologies to:&lt;/p>
&lt;p>(a) Improve user experience&lt;/p>
&lt;p>(b) Enable essential site functionality&lt;/p>
&lt;p>(c) Analyse traffic and usage trends&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.2. You may control or disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6. &lt;strong>Disclosure &amp; sharing of personal data&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.1. We may share personal data with:&lt;/p>
&lt;p>(a) Payment gateway providers&lt;/p>
&lt;p>(b) Technology service providers (hosting, analytics, communication tools)&lt;/p>
&lt;p>(c) Third-party booking platforms (for bookings made through them)&lt;/p>
&lt;p>(d) Government authorities or law enforcement agencies when required by law&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.2. We do not sell or rent personal data to third parties.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.3. All third parties are contractually obligated to protect personal data and use it only for authorized purposes.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7. &lt;strong>Cross-border data transfers&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.1. Certain data may be processed or stored outside India by our service providers, only to jurisdictions permitted under applicable Indian data protection laws. Such transfers are undertaken in compliance with applicable Indian data protection laws and with appropriate safeguards.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8. &lt;strong>Data retention&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.1. We retain personal data only for as long as:&lt;/p>
&lt;p>(a) Required under applicable laws (including local police or regulatory requirements)&lt;/p>
&lt;p>(b) Necessary to fulfil the purpose for which it was collected&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.2. Data that is no longer required is securely deleted or anonymized.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9. &lt;strong>Data security measures&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.1. We implement reasonable technical and organisational security measures including:&lt;/p>
&lt;p>(a) Secure servers and access controls&lt;/p>
&lt;p>(b) Encrypted data transmission&lt;/p>
&lt;p>(c) Restricted access on a need-to-know basis&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.2. While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10. &lt;strong>Your rights under Indian law&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.1. Subject to applicable law, you have the right to:&lt;/p>
&lt;p>(a) Access your personal data&lt;/p>
&lt;p>(b) Request correction or updating of inaccurate data&lt;/p>
&lt;p>(c) Request erasure of personal data (where legally permissible)&lt;/p>
&lt;p>(d) Withdraw consent (where processing is based on consent)&lt;/p>
&lt;p>(e) Grievance redressal&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.2. Requests may be denied where retention is required by law.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11. &lt;strong>Grievance Redressal Officer&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.1. In accordance with Indian law, we have appointed a Grievance Officer.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>Name: Mr. Rahul Karkera&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;/p>
&lt;p>Email: contact@thehosteller.com&lt;/p>
&lt;p>Address: 3rd floor, Ackruti Star, MIDC central road, Next to Marol telephone exchange, MIDC, Andheri (East), Mumbai – 400093&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.2. We shall acknowledge grievances within 7 working days and endeavour to resolve them within 30 days.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12. &lt;strong>CCTV &amp; surveillance&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12.1. All our properties are equipped with CCTV cameras in common areas solely for safety, security, and incident investigation purposes. CCTV footage is accessed only by authorized personnel and retained for a limited duration unless required for legal proceedings.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13. &lt;strong>Children’s data&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13.1. The Hosteller does not knowingly collect personal data of individuals below 18 years of age, except where legally permitted at select properties and strictly for booking and compliance purposes.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14. &lt;strong>Changes to this Privacy Policy&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14.1. We reserve the right to update or modify this Privacy Policy from time to time. Any changes shall be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised policy.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15. &lt;strong>Governing law &amp; jurisdiction&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15.1. This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts at Mumbai shall have exclusive jurisdiction.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16. &lt;strong>Consent&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16.1. By accessing our website, using the Glu web/app platform, making a booking, completing the online check-in process, or staying at any The Hosteller property, you freely, expressly and unequivocally consent to the collection, processing, storage, use and disclosure of your personal data in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting the Grievance Officer.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16.2. You acknowledge that:&lt;/p>
&lt;p>(a) The personal data provided by you is voluntarily shared and is accurate to the best of your knowledge; Such data is required for booking management, identity verification, safety, service delivery, legal compliance and communication purposes;&lt;/p>
&lt;p>(b) Certain personal data may be shared with third-party service providers, government authorities or law enforcement agencies where required by law or for legitimate purposes;&lt;/p>
&lt;p>(c) You understand that withdrawal of consent may affect our ability to provide services, including accommodation, where processing is necessary for legal or contractual obligations.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16.3. Your consent shall remain valid unless withdrawn by you in accordance with applicable law. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.&lt;/p>
&lt;p>&lt;/p>


&lt;p>1. &lt;strong>Introduction&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>These Terms and Conditions (“Terms”) govern the access to and use of the website www.thehosteller.com (“Website”) operated by The Hosteller Hospitality Private Limited (“The Hosteller”, “Company”, “we”, “us” or “our”).&lt;/p>
&lt;p>By accessing or using the Website, you agree to be bound by these Terms and any policies referenced herein. If you do not agree with these Terms, you must discontinue use of the Website.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2. &lt;strong>Eligibility&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.1. By using this Website, you represent and warrant that:&lt;/p>
&lt;p>(a) you are at least 18 years of age&lt;/p>
&lt;p>(b) have the legal capacity to enter into binding contracts and&lt;/p>
&lt;p>(c) the information provided by you on the Website is accurate and complete&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.2. The Hosteller reserves the right to deny access or cancel bookings where incorrect or misleading information has been provided.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3. &lt;strong>Website use&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.1. Users agree to use the Website only for lawful purposes and in accordance with these Terms.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.2. Users shall not:&lt;/p>
&lt;p>(a) misuse the Website or attempt unauthorized access to its systems;&lt;/p>
&lt;p>(b) interfere with the security or functioning of the Website;&lt;/p>
&lt;p>(c) use the Website for fraudulent bookings or commercial resale; or&lt;/p>
&lt;p>(d) copy, reproduce, distribute or exploit Website content without prior written permission.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.3. The Hosteller reserves the right to suspend or restrict access for any violation of these Terms.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4. &lt;strong>Bookings and payments&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.1. All bookings made through the Website are subject to:&lt;/p>
&lt;p>(a) availability of accommodation;&lt;/p>
&lt;p>(b) applicable pricing and taxes; and&lt;/p>
&lt;p>(c) the booking, cancellation and refund policies published on the Website.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.2. Prices displayed on the Website may change at any time without prior notice.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.3. A booking shall be considered confirmed only after successful payment and issuance of a confirmation by The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5. &lt;strong>Loyalty programmes and promotions&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.1. The Website may offer loyalty programmes, rewards, discounts or promotional offers from time to time.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.2. Such programmes shall be governed by their separate terms and conditions, and The Hosteller reserves the right to modify or withdraw such programmes at its sole discretion.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6. &lt;strong>Intellectual Property&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.1. All content on the Website, including but not limited to:&lt;/p>
&lt;p>(a) Trademarks&lt;/p>
&lt;p>(b) Logos&lt;/p>
&lt;p>(c) Designs&lt;/p>
&lt;p>(d) Text&lt;/p>
&lt;p>(e) Graphics&lt;/p>
&lt;p>(f) Images&lt;/p>
&lt;p>(g) Software&lt;/p>
&lt;p>are the intellectual property of The Hosteller or its licensors and are protected under applicable intellectual property laws.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.2. Users shall not reproduce, distribute or exploit any content without prior written permission from The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7. &lt;strong>Third-party links&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.1. The Website may contain links to third-party websites or services.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.2.. The Hosteller does not control or endorse such third-party platforms and shall not be responsible for their content, policies, or services.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8. &lt;strong>Limitation of liability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.1. To the maximum extent permitted by law, The Hosteller shall not be liable for any indirect, incidental, consequential or special damages arising from the use of the Website or services offered through it.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.2. In any event, the total liability of The Hosteller shall not exceed the amount paid by the user for the relevant booking or service.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9. &lt;strong>Disclaimer&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.1. The Website and its content are provided on an “as is” and “as available” basis.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.2. The Hosteller does not warrant that the Website will be uninterrupted, error-free or free from technical defects.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10. &lt;strong>Privacy&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.1. Use of the Website is also governed by the Privacy Policy of The Hosteller, which describes how personal information is collected and used.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11. &lt;strong>Termination&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.1. The Hosteller reserves the right to suspend or terminate user access to the Website at any time if the user is found to be in violation of these Terms or applicable laws.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12. &lt;strong>Governing law and jurisdiction&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12.1. These Terms shall be governed by and construed in accordance with the laws of India.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12.2. Any disputes arising out of or relating to the use of the Website shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13. &lt;strong>Changes to Terms&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13.1. The Hosteller reserves the right to modify these Terms at any time. Updated Terms shall be published on the Website and shall become effective upon publication.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13.2. Continued use of the Website after such updates shall constitute acceptance of the revised Terms.&lt;/p>
&lt;p>&lt;/p>


&lt;p style="text-align:center;">&lt;/p>
&lt;p style="text-align:left;">Last Updated: 30th January 2026&lt;/p>
&lt;p>&lt;br&gt;&lt;/p>
&lt;p style="text-align:left;">This Privacy Policy explains how The Hosteller (“Company”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects personal data of users (“you”, “your”) who access our website, mobile/web applications (including the Glu platform), or avail our hospitality services at any of our properties across India.&lt;/p>
&lt;p>&lt;br&gt;&lt;/p>
&lt;p style="text-align:left;">This Privacy Policy is published in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and Rules framed thereunder.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1. &lt;strong>Scope &amp; applicability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.1. This Privacy Policy applies to:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Visitors to our website&lt;/p>
&lt;p>(b) Guests making bookings directly or via third-party platforms&lt;/p>
&lt;p>(c) Users of the Glu web/app platform&lt;/p>
&lt;p>(d) Guests staying at or visiting our properties&lt;/p>
&lt;p>(e) Individuals contacting us via WhatsApp, email or customer support&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>1.2. By accessing our website, making a booking or staying at our properties, you consent to the collection and use of your personal data in accordance with this Privacy Policy.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2. &lt;strong>Categories of personal data collected&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.1. We may collect the following categories of personal data:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Personal identification data&lt;/p>
&lt;p>(b) Full name&lt;/p>
&lt;p>(c) Date of birth / age&lt;/p>
&lt;p>(d) Gender (if voluntarily provided)&lt;/p>
&lt;p>(e) Nationality&lt;/p>
&lt;p>(f) Contact information&lt;/p>
&lt;p>(g) Mobile number&lt;/p>
&lt;p>(h) Email address&lt;/p>
&lt;p>(i) Communication preferences&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.2. Government-issued identification&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Aadhaar number (masked), passport details, driving licence, voter ID&lt;/p>
&lt;p>(b) Visa details for foreign nationals&lt;/p>
&lt;p>(c) Residence permit details where legally required&lt;/p>
&lt;p>(d) We do not retain full copies of identification documents longer than required by law&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.3. Booking &amp; transaction data&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Booking details, stay duration, room type&lt;/p>
&lt;p>(b) Payment details (processed through secure third-party gateways)&lt;/p>
&lt;p>(c) Wallet balances and transaction history&lt;/p>
&lt;p>(d) Digital &amp; technical data&lt;/p>
&lt;p>(e) IP address&lt;/p>
&lt;p>(f) Device information&lt;/p>
&lt;p>(g) Browser type&lt;/p>
&lt;p>(h) App usage logs&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.4. CCTV &amp; Security Data: CCTV footage from common areas of our properties (no cameras in private spaces)&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3. &lt;strong>Purpose of collection &amp; use&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.1. We collect and process personal data for the following purposes:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Processing reservations and payments&lt;/p>
&lt;p>(b) Verifying identity and complying with legal obligations&lt;/p>
&lt;p>(c) Facilitating check-in, check-out and guest services&lt;/p>
&lt;p>(d) Communicating booking confirmations, updates, and service notifications&lt;/p>
&lt;p>(e) Managing The Hosteller wallet and loyalty benefits&lt;/p>
&lt;p>(f) Ensuring safety, security and fraud prevention&lt;/p>
&lt;p>(g) Improving our services, technology and user experience&lt;/p>
&lt;p>(h) Responding to customer queries, grievances or legal requests&lt;/p>
&lt;p>(i) Compliance with applicable laws, regulations and court orders&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.2. Personal data is processed only for lawful, specific and legitimate purposes.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4. &lt;strong>Legal basis for processing&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.1. We process personal data based on:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Your consent&lt;/p>
&lt;p>(b) Performance of a contract (booking and stay services)&lt;/p>
&lt;p>(c) Compliance with legal obligations&lt;/p>
&lt;p>(d) Legitimate business interests, including safety and fraud prevention&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5. &lt;strong>Cookies &amp; tracking technologies&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.1. Our website and applications may use cookies and similar technologies to:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Improve user experience&lt;/p>
&lt;p>(b) Enable essential site functionality&lt;/p>
&lt;p>(c) Analyse traffic and usage trends&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.2. You may control or disable cookies through your browser settings. Disabling cookies may affect certain functionalities of the website.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6. &lt;strong>Disclosure &amp; sharing of personal data&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.1. We may share personal data with:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Payment gateway providers&lt;/p>
&lt;p>(b) Technology service providers (hosting, analytics, communication tools)&lt;/p>
&lt;p>(c) Third-party booking platforms (for bookings made through them)&lt;/p>
&lt;p>(d) Government authorities or law enforcement agencies when required by law&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.2. We do not sell or rent personal data to third parties.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.3. All third parties are contractually obligated to protect personal data and use it only for authorized purposes.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7. &lt;strong>Cross-border data transfers&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.1. Certain data may be processed or stored outside India by our service providers, only to jurisdictions permitted under applicable Indian data protection laws. Such transfers are undertaken in compliance with applicable Indian data protection laws and with appropriate safeguards.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.&lt;strong> Data retention&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.1. We retain personal data only for as long as:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Required under applicable laws (including local police or regulatory requirements)&lt;/p>
&lt;p>(b) Necessary to fulfil the purpose for which it was collected&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.2. Data that is no longer required is securely deleted or anonymized.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9. &lt;strong>Data security measures&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.1. We implement reasonable technical and organisational security measures including:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Secure servers and access controls&lt;/p>
&lt;p>(b) Encrypted data transmission&lt;/p>
&lt;p>(c) Restricted access on a need-to-know basis&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.2. While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10. &lt;strong>Your rights under Indian law&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.1. Subject to applicable law, you have the right to:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Access your personal data&lt;/p>
&lt;p>(b) Request correction or updating of inaccurate data&lt;/p>
&lt;p>(c) Request erasure of personal data (where legally permissible)&lt;/p>
&lt;p>(d) Withdraw consent (where processing is based on consent)&lt;/p>
&lt;p>(e) Grievance redressal&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.2. Requests may be denied where retention is required by law.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11. &lt;strong>Grievance Redressal Officer&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.1. In accordance with Indian law, we have appointed a Grievance Officer.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>&lt;strong>Name&lt;/strong>: Mr. Rahul Karkera&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&lt;/p>
&lt;p>&lt;strong>Email&lt;/strong>: contact@thehosteller.com&lt;/p>
&lt;p>&lt;strong>Address&lt;/strong>: 3rd floor, Ackruti Star, MIDC central road, Next to Marol telephone exchange, MIDC, Andheri (East), Mumbai – 400093&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.2. We shall acknowledge grievances within 7 working days and endeavour to resolve them within 30 days.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12. &lt;strong>CCTV &amp; surveillance&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12.1. All our properties are equipped with CCTV cameras in common areas solely for safety, security, and incident investigation purposes. CCTV footage is accessed only by authorized personnel and retained for a limited duration unless required for legal proceedings.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13. &lt;strong>Children’s data&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13.1. The Hosteller does not knowingly collect personal data of individuals below 18 years of age, except where legally permitted at select properties and strictly for booking and compliance purposes.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14. &lt;strong>Changes to this Privacy Policy&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>14.1. We reserve the right to update or modify this Privacy Policy from time to time. Any changes shall be effective upon posting on our website. Continued use of our services constitutes acceptance of the revised policy.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15. &lt;strong>Governing law &amp; jurisdiction&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>15.1. This Privacy Policy shall be governed by and construed in accordance with the laws of India. Courts at Mumbai shall have exclusive jurisdiction.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16. &lt;strong>Consent&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16.1. By accessing our website, using the Glu web/app platform, making a booking, completing the online check-in process, or staying at any The Hosteller property, you freely, expressly and unequivocally consent to the collection, processing, storage, use and disclosure of your personal data in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting the Grievance Officer.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16.2. You acknowledge that:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) The personal data provided by you is voluntarily shared and is accurate to the best of your knowledge; Such data is required for booking management, identity verification, safety, service delivery, legal compliance and communication purposes;&lt;/p>
&lt;p>(b) Certain personal data may be shared with third-party service providers, government authorities or law enforcement agencies where required by law or for legitimate purposes;&lt;/p>
&lt;p>(c) You understand that withdrawal of consent may affect our ability to provide services, including accommodation, where processing is necessary for legal or contractual obligations.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>16.3. Your consent shall remain valid unless withdrawn by you in accordance with applicable law. Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.&lt;/p>
&lt;p>&lt;/p>


&lt;p>1. &lt;strong>Introduction&lt;/strong>&lt;/p>
&lt;p>&lt;br&gt;&lt;/p>
&lt;p>These Terms and Conditions (“Terms”) govern the access to and use of the website www.thehosteller.com (“Website”) operated by The Hosteller Hospitality Private Limited (“The Hosteller”, “Company”, “we”, “us” or “our”).&lt;/p>
&lt;p>By accessing or using the Website, you agree to be bound by these Terms and any policies referenced herein. If you do not agree with these Terms, you must discontinue use of the Website.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2. &lt;strong>Eligibility&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.1. By using this Website, you represent and warrant that:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) you are at least 18 years of age&lt;/p>
&lt;p>(b) have the legal capacity to enter into binding contracts and&lt;/p>
&lt;p>(c) the information provided by you on the Website is accurate and complete&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>2.2. The Hosteller reserves the right to deny access or cancel bookings where incorrect or misleading information has been provided.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3. &lt;strong>Website use&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.1. Users agree to use the Website only for lawful purposes and in accordance with these Terms.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.2. Users shall not:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) misuse the Website or attempt unauthorized access to its systems;&lt;/p>
&lt;p>(b) interfere with the security or functioning of the Website;&lt;/p>
&lt;p>(c) use the Website for fraudulent bookings or commercial resale; or&lt;/p>
&lt;p>(d) copy, reproduce, distribute or exploit Website content without prior written permission.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>3.3. The Hosteller reserves the right to suspend or restrict access for any violation of these Terms.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4. &lt;strong>Bookings and payments&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.1. All bookings made through the Website are subject to:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) availability of accommodation;&lt;/p>
&lt;p>(b) applicable pricing and taxes; and&lt;/p>
&lt;p>(c) the booking, cancellation and refund policies published on the Website.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.2. Prices displayed on the Website may change at any time without prior notice.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>4.3. A booking shall be considered confirmed only after successful payment and issuance of a confirmation by The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5. &lt;strong>Loyalty programmes and promotions&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.1. The Website may offer loyalty programmes, rewards, discounts or promotional offers from time to time.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>5.2. Such programmes shall be governed by their separate terms and conditions, and The Hosteller reserves the right to modify or withdraw such programmes at its sole discretion.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6. &lt;strong>Intellectual Property&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.1. All content on the Website, including but not limited to:&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>(a) Trademarks&lt;/p>
&lt;p>(b) Logos&lt;/p>
&lt;p>(c) Designs&lt;/p>
&lt;p>(d) Text&lt;/p>
&lt;p>(e) Graphics&lt;/p>
&lt;p>(f) Images&lt;/p>
&lt;p>(g) Software&lt;/p>
&lt;p>&lt;br&gt;&lt;/p>
&lt;p>are the intellectual property of The Hosteller or its licensors and are protected under applicable intellectual property laws.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>6.2. Users shall not reproduce, distribute or exploit any content without prior written permission from The Hosteller.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7. &lt;strong>Third-party links&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.1. The Website may contain links to third-party websites or services.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>7.2.. The Hosteller does not control or endorse such third-party platforms and shall not be responsible for their content, policies, or services.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8. &lt;strong>Limitation of liability&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.1. To the maximum extent permitted by law, The Hosteller shall not be liable for any indirect, incidental, consequential or special damages arising from the use of the Website or services offered through it.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>8.2. In any event, the total liability of The Hosteller shall not exceed the amount paid by the user for the relevant booking or service.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9. &lt;strong>Disclaimer&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.1. The Website and its content are provided on an “as is” and “as available” basis.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>9.2. The Hosteller does not warrant that the Website will be uninterrupted, error-free or free from technical defects.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10. &lt;strong>Privacy&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>10.1. Use of the Website is also governed by the Privacy Policy of The Hosteller, which describes how personal information is collected and used.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11. &lt;strong>Termination&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>11.1. The Hosteller reserves the right to suspend or terminate user access to the Website at any time if the user is found to be in violation of these Terms or applicable laws.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12. &lt;strong>Governing law and jurisdiction&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12.1. These Terms shall be governed by and construed in accordance with the laws of India.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>12.2. Any disputes arising out of or relating to the use of the Website shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13. &lt;strong>Changes to Terms&lt;/strong>&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13.1. The Hosteller reserves the right to modify these Terms at any time. Updated Terms shall be published on the Website and shall become effective upon publication.&lt;/p>
&lt;p>&lt;br>&lt;/p>
&lt;p>13.2. Continued use of the Website after such updates shall constitute acceptance of the revised Terms.&lt;/p>
&lt;p>&lt;/p>
