The Hosteller is a chain of backpacker hostels and is well suited for young backpacking travellers. In line with our brand positioning and community-living model, we do not recommend families and do not permit guests below the age of 18 years. Admission of minors, including infants and children under 18 years of age, is not allowed even when accompanied by legal guardians.

Drugs/Substance abuse is STRICTLY prohibited at all our hostels. In case anyone is found possessing or consuming drugs during their stay, strict action shall be taken against him/her and the person would be asked to vacate the hostel immediately and would be blacklisted from staying at our hostels forever.

For non-refundable reservations, modification requests (not cancellations) may be considered only if received within 60 minutes of the original booking time and are subject to availability and fare difference, if any. Requests made after this timeframe shall not be accepted.

Smoking is strictly permitted only in the dedicated smoking zones within the premises.

In case anyone is traveling in a group of 2+ more people, we do not guarantee the accommodation arrangement for all the guests in the same dorm room. Allocation of rooms happens in an automated manner subject to availability at the time, varied floor arrangements, etc.

Early check-in or late check-out is subject to availability and at the discretion of the management and may attract additional charges.

All guests are mandatorily required to do a pre-arrival contactless check-in via the Glu app (link of which is shared with each guest immediately post booking via Whatsapp). Additionally, it is mandatory for every guest to present a GoI (Government of India) approved photo ID at the time of check-in (valid IDs being passport, aadhar, driving license or a voter ID). For foreigners, it is mandatory to present their passport and a valid visa (in originals) during the time of check-in. All Pakistani guests staying at any of our hostels must carry and present an additional residence permit letter from the Indian High Commission in Islamabad along with the passport and valid visa at the time of their check-in. PAN card or a student id card, etc. shall not be accepted as valid ID cards.

100% prepayment is mandatory at our hostels on or prior to check-in to ensure guaranteed booking.

In case the guest wants to meet the visitor, they can do so in our waiting area or common spaces. Note, visitors are not allowed inside any of the rooms, at any time.

Outside food and alcohol is permitted only in designated common areas and inside private rooms. It is strictly prohibited inside dorm rooms.

Any form of misconduct including harassment, abuse, intimidation, vandalism, theft, trespassing, or behaviour disruptive to the safety or comfort of other guests, fellow travellers, whether male or female, will result in immediate termination of stay. In such cases, the guest shall be asked to vacate the premises immediately without refund for the unused portion of the stay.

Only female guests are permitted to check into the female dorm. If a male guest books this room type, check-in will be denied as per policy. Modifications to the booking are allowed only within 60 minutes of reservation. No refund will be issued if the booking falls outside the cancellation policy period.